Delete your Gemfall account
Gemfall, by Gagik Papoyan. Last updated: October 10, 2026
In the game: open Settings → Account → Delete account and confirm. The account and its data are deleted straight away. This is the fastest way and needs no email.
If you no longer have the game installed
Email support.gemfall@gmail.com with the subject Delete my account, and tell us one of these so we can find it:
- your player name in the game;
- your invite code;
- or, if you signed in with Apple or Google, send the mail from that address.
We confirm by email and delete the account within 30 days, usually within a few days. We may write back once to check we have the right account. We ask for nothing else, and we never ask for a password or payment details.
What is deleted
| Deleted | Kept, and why |
|---|---|
| Your profile: player name, avatar, device identifier, any Apple or Google account identifier, and the date you joined. | Purchase and tax records (product, transaction ID, date), where accounting law requires us to keep them. |
| Your scores, statistics, leaderboard entries, battle and party history, and your head-to-head records. | Server logs containing IP addresses, which rotate out within 30 days. |
| Your friends list, pending friend requests, invite codes and reactions. | Analytics already collected by Google Firebase, which is not linked to your name and expires on its own retention schedule. |
| Your push notification token, so notifications stop at once. |
Copies inside server backups are overwritten within 30 days. After that nothing remains.
Before you delete
- It cannot be undone. Scores, statistics and friends cannot be recovered, and the same account cannot be restored on a new device.
- Purchases. Hearts and other consumables are lost. "No Ads" is tied to your Apple or Google store account, so you can restore it later with Restore purchases without paying again.
- Deleting the app is not the same thing. Removing Gemfall from your phone leaves the account on our servers; only the steps above delete it.
Questions
Write to support.gemfall@gmail.com. What we collect and why is set out in the privacy policy.